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About CSI

This is NOT your ordinary survey tool. The HDI Customer Satisfaction Index service was developed specifically for the IT service and technical support industry by a 47-person team of IT practitioners and customer satisfaction professionals who are measuring customer satisfaction on a daily basis.

We can help you when you’re measuring and benchmarking your customer satisfaction ratings with this user-friendly, secure, web-based service.

Designed specifically for the IT support industry when measuring customer satisfaction, this service will:
  • Benchmark your performance against your established goals, other companies in your industry, or against the support industry as a whole
  • Create historical statistics by analyst, including graphing, raw data, and links to customer comments
  • Increases customer response rates and satisfaction
  • Save time with turnkey reports
  • Alert your team when a customer responds unfavorably
  • Be assured you're measuring your customer satisfaction the right way

Try a Sample Survey

Want to see what your customers will see? Have a sample survey sent to you in moments. Just enter your email address and choose a language. Try a few different languages.

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