This is NOT your ordinary survey tool. The HDI Customer Satisfaction Index service was developed specifically for the IT service and technical support industry by a 47-person team of IT practitioners and customer satisfaction professionals who are measuring customer satisfaction on a daily basis.
We can help you when you’re measuring and benchmarking your customer satisfaction ratings with this user-friendly, secure, web-based service.
Designed specifically for the IT support industry when measuring customer satisfaction, this service will:
- Benchmark your performance against your established goals, other companies in your industry, or against the support industry as a whole
- Create historical statistics by analyst, including graphing, raw data, and links to customer comments
- Increases customer response rates and satisfaction
- Save time with turnkey reports
- Alert your team when a customer responds unfavorably
- Be assured you're measuring your customer satisfaction the right way
Try a Sample Survey
Want to see what your customers will see? Have a sample survey sent to you in moments. Just enter your email address and choose a language. Try a few different languages.