With HDI’s notification tool, I am instantly aware of concerns our customers are having, and my team is able to quickly look into these concerns. As a result, our customer service ratings have jumped from an average of 90% to 95%.
Mike Gutierrez, Director of Help Desk,
Clear Channel Worldwide
CSI is the tool we've needed for years and I can't imagine operating without it. It was painless to setup and I appreciate that it is a program that requires very little, if any, maintenance. I look forward to running the monthly report so I can show-off the excellent feedback to management!
Gina Montague, Manager,
Dorsey & Whitney